Privacy Policy Statement

At Fivelaomira, we respect your privacy and handle your personal data in compliance with South African POPIA regulations. This policy explains what data we collect, how we use it, with whom it may be shared, and your legal rights.

What Information We Collect

We collect information to deliver and improve our services.

• Contact details (such as name, address, email, phone) submitted through website forms.
• Usage data and analytics collected automatically for performance review and improvement.
• Any business or site information you voluntarily provide in consultation requests or messages.
• Technical information including browser type, device identifiers, and IP address.

How We Use Your Data

Your data is processed only as required for you to benefit from our services.

• Responding to enquiries and questions submitted via our website forms.
• Delivering recommendations, reports, or related project communications to you.
• Internal analysis for site performance, service quality, and research purposes.
• Ensuring site security, troubleshooting, and legal compliance obligations are met.

Legal Basis for Processing

We process your information strictly according to POPIA and relevant law.

Your information is processed only with your unambiguous consent or as required to provide services, safeguard site security, or comply with legal obligations.

Data Sharing

We never sell your information. Data is only shared as described below.

• Third-party providers may access your data solely for operations support (hosting, analytics, communications) and never for their own marketing.
• Information may be disclosed to comply with legal, regulatory, or law enforcement requirements.
• Anonymous, de-identified usage data may be shared for research or benchmarking purposes.

Data Security

We take appropriate safeguards, including encryption and limited access control, to keep your personal information safe and confidential. All technical and organizational measures follow best South African practices and ongoing risk assessments. However, no online system can be entirely secure.

Your Data Rights

You have certain legal rights regarding your personal data.

• Request access to any personal data we hold about you.
• Request correction if your data is inaccurate or incomplete.
• Request deletion of your data when not required for legal or operational reasons.
• Withdraw consent for certain data processing activities at any time.

Cookies

Cookies help us analyze site usage and tailor your web experience. See our Cookie Policy for more detail on types and your management options.

Read Cookie Policy Read Cookie Policy

Contact Us

For any privacy questions or requests related to your information, please contact our Data Protection Officer.

Policy Changes and Updates

This privacy policy may be updated from time to time. We will post all changes on this page with the new effective date.